Make it personal

1. Research how your competitors work and look for patterns in what they do.
2. Understand if there is an easier, more intuitive or more effective way of doing what you’re doing.
3. If there is, test it to understand how different this is from your users’ existing expectations of how ...

• Make sure your body reflects confidence: stand up straight, look people in the eye, and relax.
• Use a firm, but pleasant, tone.
• Don’t assume you know what the other person’s motives are, especially if you think they’re negative.
• When in a discussion, don’t forget to li...

Just because you’re working remotely doesn’t mean your job is flexible. Rigid, overly-controlling policies, such as monitoring employees’ computer activity during office hours, make it harder for people to manage their own needs, taking away autonomy and contributing to workplace...