Letters Of Complaint

Be polite.The person who gets your letter will seldom be the one who wronged you. And is unlikely to pass it on to the desired recipient if you are insulting and raging.

Make plain how you’ve been inconvenienced, then propose what’ll seem to your correspondent a reasonable and proportionate redress that’s within their power to make. And be sure to phrase your redress as a request instead of a demand.

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