Management Skills 101: How setting expectations is critical to leadership - Experteer Magazine
It’s crucial for your team to know exactly what is expected of them.
The unwritten rules about the level of quality expected in the work, and the depth of knowledge that needs to be displayed, are what defines a successful work project.
What are the boundaries of an employee’s responsibilities? What are and what aren’t the roles of the job?
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One of the top reasons for unhappiness in the workplace is communication issues with one’s manager/supervisor.
Managers tend to make incorrect assumptions that employees have all of the information needed about what needs to be done, without having to communicate it clearly to them. Yet, employees will have a different idea of what is required.
What’s the preferred way of communicating, both formally and informally? What should be the frequency of communication? What are the protocols for communication at different levels – while reporting to the manager or even upper management?
When working closely together with multiple people on multiple tasks, it’s important to keep track of your time and that of the others working with you.
It’s the responsibility of the manager to make sure that the organizational principles, behaviors, values, and overall expectations are clarified.
All employees bring their past experience and habits with them. If those experiences and habits differ from the organizational culture, non-clarification can lead to poor performance.
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The right way to set expectations is to sit down with your employees and discuss everyone’s needs and expectations. Then come to a mutually agreed solution.
An good approach for employees to best meet expectations is to focus on “what” your desired outcome or vision is. It allows employees to feel more invested in the process toward completion.
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Communication is essential and comes first when setting expectations with your team.
Have a plan in place from the start to ensure your team understands what you are expecting from them.
For example, should they report every task they complete? Is there a set amount of time in which they should be able to reply to emails?
Your team will work as a unit if every member is aware of their own responsibilities and the importance of their work in the organization.
This can be accomplished by creating a document that describes their role in the company in detail.
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