Work
It’s crucial for your team to know exactly what is expected of them.
The unwritten rules about the level of quality expected in the work, and the depth of knowledge that needs to be displayed, are what defines a successful work project.
What are the boundaries of an employee’s responsibilities? What are and what aren’t the roles of the job?
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One of the top reasons for unhappiness in the workplace is communication issues with one’s manager/supervisor.
Managers tend to make incorrect assumptions that employees have all of the information needed about what needs to be done, without having to communicate it clearly to them. Yet, employees will have a different idea of what is required.
What’s the preferred way of communicating, both formally and informally? What should be the frequency of communication? What are the protocols for communication at different levels – while reporting to the manager or even upper management?
When working closely together with multiple people on multiple tasks, it’s important to keep track of your time and that of the others working with you.
It’s the responsibility of the manager to make sure that the organizational principles, behaviors, values, and overall expectations are clarified.
All employees bring their past experience and habits with them. If those experiences and habits differ from the organizational culture, non-clarification can lead to poor performance.
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S.M.A.R.T. — Specific, Measurable, Attainable, Realistic and Time-Based.
Ensure employees know why the goals are in place and what happens when they are or are not met.
Performance expectations should be measured by the company and communicated by management in order to move toward a specific company goal.
For each new person joining, set specific and clear employee and performance expectations to encourage accountability.
- find out about the employee’s current emotional state.
- track the status of the employee’s performance and how their goals are coming along.
- learn if there are any obstacles in the way to the employee’s goals.
- discuss specific issues – either the employee’s, the manager’s, or both.
- get honest value-added feedback from the employee.
- provide an opportunity for the manager to coach the employee.
- share formal and informal information about the team and company as a whole.