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Management Skills 101: How setting expectations is critical to leadership - Experteer Magazine

Communication

Communication is one of the most critical components of organizational life, and it is far too important to leave to chance.

What’s the preferred way of communicating, both formally and informally? What should be the frequency of communication? What are the protocols for communication at different levels – while reporting to the manager or even upper management?

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Management Skills 101: How setting expectations is critical to leadership - Experteer Magazine

Management Skills 101: How setting expectations is critical to leadership - Experteer Magazine

https://us.experteer.com/magazine/expectation-setting-is-a-critical-leadership-skill/

us.experteer.com

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Key Ideas

Why setting expectations is critical

One of the top reasons for unhappiness in the workplace is communication issues with one’s manager/supervisor.

Managers tend to make incorrect assumptions that employees have all of the information needed about what needs to be done, without having to communicate it clearly to them. Yet, employees will have a different idea of what is required.

Work

It’s crucial for your team to know exactly what is expected of them.

The unwritten rules about the level of quality expected in the work, and the depth of knowledge that needs to be displayed, are what defines a successful work project.

What are the boundaries of an employee’s responsibilities? What are and what aren’t the roles of the job?

Communication

Communication is one of the most critical components of organizational life, and it is far too important to leave to chance.

What’s the preferred way of communicating, both formally and informally? What should be the frequency of communication? What are the protocols for communication at different levels – while reporting to the manager or even upper management?

Time

When working closely together with multiple people on multiple tasks, it’s important to keep track of your time and that of the others working with you.

Culture

It’s the responsibility of the manager to make sure that the organizational principles, behaviors, values, and overall expectations are clarified.

All employees bring their past experience and habits with them. If those experiences and habits differ from the organizational culture, non-clarification can lead to poor performance.

Evaluating Performance Expectations

  • Does your team know what’s expected of them?  Let your team paraphrase what has been told to them. 
  • Have you told your team what they can expect from you?  They need to know how and when to reach out to you, and that you are accessible to them as a knowledgeable resource. 
  • Do employees know what is expected of each other? It’s important that everyone knows how their work affects their colleagues and how to work in tandem to achieve team/organizational goals.
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    The right way to set expectations is to sit down with your employees and discuss everyone’s needs and expectations. Then come to a mutually agreed solution.

    Focus On The ‘What,’ Not The ‘How’

    An good approach for employees to best meet expectations is to focus on “what” your desired outcome or vision is. It allows employees to feel more invested in the process toward completion.

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    Setting employee expectations
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    Setting clear employee expectations can benefit your business. Management must co...

    Employer/Employee expectations

    Employee expectations to maintain:

    • Displaying a positive and respectful attitude
    • Working with honesty and integrity
    • Performing their work to a reasonable standard 

    Employees expectations;

    • Proper training, support and leadership from management and access to resources
    • Timely and accurate payment of wages
    • Safe working environments
    • Explanation of responsibilities, company policies and procedures
    • Regular feedback from supervisors or managers.
    Team expectations

    Team expectations refer to the behaviors that occur while working together on tasks. 

    • Respect and courtesy to everyone.
    • Be accountable for your work.
    • Be reasonably flexible about task assignments.
    • Be willing to lend a helping hand.
    • Ask for help when needed.
    • Work safely together.
    • Be open to constructive feedback.
    • Be self-motivated and reliable.
    • Share ideas for improvement.
    • Be cheerful, positive and encouraging to other team members.

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    Working Remotely

    There is ongoing turbulence in the workplace due to the uncertainties provided by the new virus, resulting in a whole lot of people working from home. Normally the work-from-home policies are esta...

    Common Challenges of Remote Work

    Even high-performing employees can face a decline in job performance and engagement when working remotely. This can be due to:

    • Lack of face-to-face supervision, which leads to a two-way communication gap and even mistrust.
    • There is a delay in the procurement of information as remote workers aren’t able to sense the atmosphere and real-time events at the workplace, leading to a lack of ‘mutual knowledge’.
    • A sense of isolation among remote workers, leading to a feeling of less belongingness within the organization.
    • Distractions at home due to unplanned work-from-home transition, with employees balancing childcare and many other responsibilities along with work.
    Improving Engagement And Productivity

    A few specific, research-backed steps that can be taken to improve the engagement and productivity of remote employees:

    • Establishing Structured Daily check-ins, by establishing a daily call or touchpoint.
    • Providing several different communication technology options, using virtual communication tools like Slack, Zoom, Microsoft Teams etc., and making use of video conferencing.
    • Establishing clear rules of engagement for communicating with the coworkers or the managers, according to the levels of urgency.
    • Providing opportunities for remote social interaction by talking about non-work activities, thereby reducing the feeling of isolation among remote workers.
    • Offering encouragement and emotional support by listening to the workers, acknowledging their stress, and keeping their needs and issues in focus.