Using awkward silence in written communication

When communicating on Slack or WhatApp, we don't have to respond instantly. Our quick responses are seldom the best. Our response may even change if we are in a different mood.

If you're dealing with someone who's used to quick responses, instead of responding instantly, let them know you'll respond soon. The results of your communication may surprise you.

The rule of awkward silence: When you are faced with a challenging question, instead of immediately attempting an answer, take your time - about 15 seconds or longer - to think deeply before you share your thoughts.

While it may feel awkward at first, it is an exce...