Hot v/s Cold Empathy

Although many people tend to confuse the notions of empathy and sympathy, these two are quite different.

While sympathy implies only the fact of feeling concerned about someone, empathy goes way beyond that and it might result in harming the person who is displaying and feeling it....

• Cold-to-hot empathy gaps. When someone is in a cold (emotionally neutral) state, they have trouble understanding someone in a hot (emotional state). A calm person might be unable to predict how they will act when they're upset.
• Hot-to-cold empathy ...

The perpetrator attempts to instil panic into the negotiator by changing from a position of enthusiasm with the negotiation to suddenly showing no reaction.

Tip for the negotiator: Being aware of this tactic allows you to remain calm. To counter their silence, and to avoid giv...