Radical Humility: Embracing The Not Knowing

You can’t put yourself into someone else’s situation if you have preconceptions about its contours. We’re trained to relate to others by expressing what we think we share with them: “Oh, you lost your job. I know how tough that is; I lost mine as well!”

It’s the opposite — the strategy of not knowing — that leaves you open to the truth of things.

Step back and recognize that you don’t necessarily know what someone else is thinking or feeling. Stop, look, listen, and stay open. It’s not what you know, it’s what you’re willing to learn that provides space for empathy.