The measure of true top performers is often not taken when things are going great — it’s assessed when things go wrong.
When the plan changes, the environment shifts, everything starts to unravel. This is how we judge our best performers. And the ability to still perform in these situations is not just about the skills. It’s very difficult, if not impossible, to apply a known skill to an unknown situation. This is when we lean on our attributes. Things like adaptability, perseverance, open-mindedness, and patience are what get us through when we are trying to perform in uncertainty.
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