The endowed progress effect

How a reward is framed, and the steps the customers must take to 'earn' the reward, is the key to a successful loyalty plan.

If customers are shown their efforts and the progress they have made, in absolute terms, with a clear path on what to do next, it is more likely they will p...

A person who voluntarily does you a favor is more likely to do you another favor than if they had received a favor from you. 

It means that you grow to like people for whom you do favors for and dislike people you harm.

This Endowed Progress Effect is successfully deployed in games like Candy Crush Saga, and websites like Paypal and LinkedIn, which show a prominent progress indicator, with easy to find ways for completing the next milestone. These apps and games use social pressure tactics and freebies to ...