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Genuineness
We tend to trust people whose emotions are authentic, whose actions are in sync with their words.
Genuineness comes when you care about your counterpart and want the outcome to benefit everyone involved.
143
345 reads
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Brevity
Excessive communication ends conversations before they begin.
Fewer words create a deeper impact. They let your counterpart absorb your words and think over them. And silence is also an important part of brevity.
192
411 reads
Building Mutual Ground
Constructive conversations are held on mutual ground, where the speaker uses analogies relevant to the listener to explain how things work from a broader perspective.
138
366 reads
A constructive conversation
It transfers ideas from one mind to another and removes all obstacles from the way. Such a conversation feels as relaxing as a Sunday afternoon in your pajamas.
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883 reads
"Conversational competence is the single most overlooked skill we fail to teach. Kids spend hours each day engaging with ideas and each other through screens, but rarely do they have an opportunity to hone their interpersonal communications skills…… Is there any 21st-century skill more importa...
EDUCATOR PAUL BARNWELL
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381 reads
Labeling Emotions
You don’t have to feel your counterpart’s emotions to understand them better. You can label them. It means validating and acknowledging them.
The most effective labels of emotions start with phrases like:
- It seems like… you feel ...
- It sounds like… you feel ...
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435 reads
Listening
Listening is not hearing to respond. It’s hearing to understand. Effective listening helps you understand the other’s perspective and underlying feelings. It helps you hear what’s not said.
The ideal balance is to listen 60 percent and speak 40 percent of the time.
245
643 reads
Summarizing
It means describing the world the way your counterpart sees it in your words.
An accurate summary makes your counterpart say “that’s right” instead of “you’re right.” “That’s right” means your counterpart feels heard AND understood.
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375 reads
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Caring What People Think
We are building self-doubt by caring about what people think, something which holds us back to do what we want to do.
We need to accomplish something that will be admired, but not be bothered by what people say or think during the entire process. Most people do not care about you and are t...
How Emotional Acknowledgment Influences Trust
- The simple act of verbally acknowledging how your coworkers are feeling can help you form deeper connections with them.
- Acknowledging negative emotions boosts trust more than acknowledging positive emotions. When you acknowledge negative emotions, p...
Owning, Applying, Aligning
Companies essentially (should) want their employees to truly own their careers, applying their skills to different areas of the business and developing new skills that align to their passions. It’s really about connecting them to their possibilities. That’s a win...
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