How Emotional Acknowledgment Influences Trust
- The simple act of verbally acknowledging how your coworkers are feeling can help you form deeper connections with them.
- Acknowledging negative emotions boosts trust more than acknowledging positive emotions. When you acknowledge negative emotions, people feel that you care more, and therefore are more willing to trust you.
- When someone acknowledges our emotions, rather than the situation, we feel more validated and humanized.
- If you mistakenly acknowledge a positive emotion (“You look calm”) when someone feels bad can really hurt trust.
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“Talent wins games, but teamwork and intelligence win championships.”, Michael Jordan
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