You can imagine Hoover's anger. But Hoover didn't scold the mechanic, he didn't even criticize him. Instead, he put his big arm around the man's shoulder and said,
“To show you I'm sure that you'll never do this again, I want you to service my F-51 tomorrow.”
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All this lesson and quotes are from CHAPTER 1 of the book..
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Effective note-taking techniques
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