How to Win Friends and Influence People

• Criticism is futile because it puts a person into defensive & usually makes him strive to justify himself
• B.F.SKINNER - psychologist , proved through his experiment that animal rewarded for good behavior will learn much rapidly & retain what learned than animal punished for bad behavior.. same applies to humans too
• Any fool can criticize ,condemn, complain - most fools do. But it take character and self-control to be understanding & forgiving.
• " A great man shows his greatness , by the way he treats little men "

The lessons I learned from the dark days at Alibaba are that you’ve got to make your team have value, innovation, and vision. Also, if you don’t give up, you still have a chance. And, when you are small, you have to be very focused and rely on your brain,not your strength – Don’t complain, look for opportunities ...