Observe People Interacting With Products - Deepstash
Observe People Interacting With Products

Observe People Interacting With Products

  • Pay attention to micro details and ask yourself why people react to your product the way they do
  • Observe their facial expressions as they try various aspects of your product, and try to spot moments when they're hesitant, confused, excited, etc.
  • In those moments, ask open-ended questions to better understand not just how they feel but, more importantly, why

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IDEAS CURATED BY

cynthfowl

Public house manager

The idea is part of this collection:

Product Management Essentials

Learn more about product with this collection

Essential product management skills

How to work effectively with cross-functional teams

How to identify and prioritize customer needs

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Similar ideas to Observe People Interacting With Products

Conducting Great Interviews

  1. Do not immediately jump to questions focusing on the topic at hand.
  2. Coax, don't hammer. There will be times that the interviewee will have a hard time answering some questions.
  3. Make some questions open ended.
  4. Ask what you don't know.

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