Likeability is a quick judgment

In less than one-tenth of a second of seeing someone for the first time, our brain processes information about the person’s face—which leads to quick conclusions about a new acquaintance’s qualities, including trustworthiness, competency, friendliness, honesty and morality.

He does not personally have to make all decisions, or write all code, or do all releases. He is typically a squad member or chapter lead who has other day-to-day responsibilities in addition to the system ownership. However, from time to time he will take a “system owner day” and do housekeeping ...

We are exposed to biases that influence our ability to make good decisions.

• We are quick to jump to conclusions because we fail to search for information that might disprove our thoughts.
• We're overconfident. We look for information that fits our ideas and ignore information that ...