Invisible work is vital to work production

Invisible work is not unappreciated or uncompensated work. Instead, invisible work refers to the highly valuable components of our work process that aren’t trackable.

Invisible work includes deep observation, listening, daydreaming, listening to our intuition, pondering questions about a challenge or opportunity after a meeting, then reframing those questions.

• Incentivize it. Give your teams the money and the time to connect with strangers who will spark new conversations and questions and shed new light on old problems.
• Get out of the building. The best engineers push away from their desks and walk the fl...