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How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
If you’re serious about retaining the people on your team (as you should be), consider conducting “stay” interviews. These are discussions where you ask loyal employees key questions to understand how engaged they are. The information you gather can help you tackle common retention issues. Here are four questions to try:
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Based on their response, explore what you can do to help them deepen those connections. Perhaps people from different departments can work on a company-wide event, a cross-division initiative, or take part in virtual discussion groups.
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No matter what the response is — positive or negative — don’t negate their experience or move too quickly to solving a problem. Just listen, thank them for being honest, and ask for more information before moving toward a solution.
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To help them work better brainstorm with your colleague how you can be most helpful. Ensuring people can do their jobs well is just as important as praise and rewards.
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This question signals that you care about their development and want to help them achieve their aspirations.
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It means finding common ground with the person you're talking to and showing that you understand their point of view. When you talk about things that the other person is interested in, they're more likely to be engaged in the conversation and to feel like you're on their side.
Reading a book other than for entertainment is to ask the book questions.
There are four key questions you should ask about any book:
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