The SAFE Technique: Acknowledge

As your boss talks, actually listen and don't just think of a rebuttal. Ask open-ended questions to show you are engaged in the conversation.

• Your questions are a paraphrase of what your boss says. "I hear you say X, which to me sounds like Y. Is that correct?"
• Avoid "why" questions as it tends to put the speaker on the defensive. "Why would you say I am not a team player?"
• Watch your tone. Try to keep it warm and your pitch low.