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You've Made A Mistake. Now What?
Mistakes at Work
- Most people unconsciously overreact about their mistakes.
- It is much better to accept mistakes, learn from them, and move on.
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Key Ideas
Admit and acknowledge your mistake
- It’s critical to be transparent, and candid own up to the mistake, and not blame others.
- Even if it was a group mistake, acknowledge your role instead of hiding.
- In cases where someone was hurt, issue an apology, but don’t apologize too much, or be defensive.
- The key is to be action-oriented and focus on the future.
Make use of your support network
A healthy support network is beneficial if it has authentic trusting relationships, has a varied range of perspectives, and follows the 'give and take rule'.
Get Back out there
Perseverance is the key to getting back in the game.
No two mistakes are alike
- Mistakes are always unique and different, and some can be tough to recover from.
- Mistakes that involve breaking someone’s trust are harder to recover from.
- It is advisable to issue a sincere apology and be patient.
When making mistakes
Do:
- Admit and accept responsibility.
- Demonstrate that you have learned.
- Show that you can still be trusted in the future.
Don't
- Be defensive or blame your colleagues.
- Make mistakes that break trust.
- Hold back, and stay persistent.
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Limiting Mistakes With Humor
Humor is a great psychological tool to get and keeping people on your side. Use it wisely, and use it often—especially when you screw up.
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The Tom Brokaw Method
... to recover from a mistake with humor:
- Acknowledge the mistake. There’s no hiding it now. Everyone saw!
- Correct the mistake. If it’s necessary, make whatever correction you need to get things back on track.
- Make a joke. Make fun of yourself. Get everyone laughing and they won’t care anymore.
- Move on! And don’t bring up your flub again until you’re totally in the clear.
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Acknowledge your mistakes
Never try to cover up or blame others for what went wrong. If you messed up, admit it and own it.
Admitting your mistakes earns you the respect o...
Learn from your mistakes
Once you learn from your mistakes, don't repeat them.
The best leaders know creativity often means breaking rules, making mistakes and learning along the way. Creativity is allowing yourself to make mistakes; leadership is learning from them.
Teach others from your mistakes
When you make mistakes, make a point of teaching others what you've learned. Doing so builds connection and trust.
The best leaders are the great teachers, coaches, and guides who show us the way after they have been down that path.
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Key Ideas
Using Decision Trees
- Understand the different outcomes that could happen (both positive and negative)
- Calculate the expected return or loss of each outcome
- Attach a probability to each outcome ...
Use Decision Trees
Elon Musk uses decision trees to make big decisions (a tool that uses a tree-like graph or model of decisions and their possible consequences, outcomes, and resources). They are particularly useful for avoiding stupid risks and big bets that aren’t likely to succeed.
Most became a billionaire by making unlikely big bets, as their expected return statistically was much higher than safer bets.
Build Deep, Long-Term Relationships
One of the best ways to get information is not from just being better at searching Google, it’s from learning how to build a network and get the information you need through that network.
This network should include people’s lessons learned and hacks, topics that are too sensitive to talk about because they make someone look bad, and tacit knowledge (knowledge that people have but aren’t able to articulate).
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