Learn more about moneyandinvestments with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Don't rely too much on just one client
Relying too heavily on one client is risky and will turn off potential buyers.
Make sure that no one client makes up more than 15 percent of your revenue.
53
378 reads
MORE IDEAS ON THIS
About finding an advisor
Find an adviser for whom you will be neither their largest nor their smallest client. Make sure they know your industry.
Avoid an adviser who offers to broker a discussion with a single client. You want to ensure there is competition for your business and a...
44
202 reads
Owning a process puts you in control
- Owning a process makes it easier to pitch and puts you in control. Be clear about what you’re selling, and potential customers will be more likely to buy your product.
- Don’t become synonymous with your company. If buyers aren’t confi...
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286 reads
“To sell your business, you need to demonstrate to a buyer that you have a sales engine that will produce predictable, recurring revenue."
JOHN WARRILLOW
52
322 reads
Using the right language
If you want to be a sellable, product-oriented business, you need to use the language of one.
Change words like “clients” to “customers” and “firm” to “business.” Rid your website and customer-facing communications of any references that reveal you used to be a generic service business...
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213 reads
Sales and sales reps
- Take some time to figure out how many pipeline prospects will likely lead to sales. This number will become essential when you go to sell because it allows the buyer to estimate the size of the market opportunity.
- Two sales reps are always better than one.
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199 reads
Don’t generalize. Specialize
If you focus on doing one thing well and hire specialists in that area, the quality of your work will improve and you will stand out among your competitors.
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412 reads
“Don’t be afraid to say no to projects. Prove that you’re serious about specialization by turning down work that falls outside your area of expertise. The more people you say no to, the more referrals you’ll get to people who need your product or service.”
JOHN WARRILLOW
59
486 reads
Scalable things meet three criteria
- They are “teachable” to employees (like the Stapleton Agency’s Five-Step Logo Design Process) or can be delivered through technology;
- They are “valuable” to your customers, which allows you to avoid commoditization;
- They are “repeatab...
48
237 reads
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Effective communicators rely on structure
- People will retain structured information up to 40% more accurately than information that is presented without structure.
- Having a clear structure for communicating helps you in 2 ways: it allows you to organize and remember your ideas, and it makes it easier for your l...
Just Say No
Sometimes a clear No is actually a stronger option than a weak Yes. A well-focused rejection makes you a powerful person.
One can look for engagements and clean out one’s calendar, making sure that the time is only spent on valuable, productive activities that help towards your own busine...
One on one meetings
You know that awkward silence in one-on-one meetings, no matter which side you'd been on. You're not sure where to take the discussion in this semi-informal meeting, so you're just suffering in silence.
One-on-one meetings are the platform to build trust and rapport in a manager-rep...
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