JUDITH GLASER

• Transactional: people are exchanging information, updates, and facts that help us confirm if we are on the same page. There is not a lot of trust and people are focused on what they need to get from each other to confirm and validate their own perspectives.
• P...

When you trust people, you’re more likely to listen to them. When you don’t trust someone, your brain shuts down and it’s harder for you to pay attention.

The amygdala (the emotional center of the brain) is activated when someone doesn’t have faith in another person; t...

• Our conversations can be structured in ways that support the development of shared trust and enable success. These conversations are the ones in which individuals respect and care about the other person’s perspective; they lead to co-creating conversations where both people ...

According to scientists, a person’s brain shuts down rational thinking when they’re faced with a perceived threat. This is called an “amygdala hijack.” When this happens, you should be aware that your brain has shut off rational thinking and try some alternative reactions.

They happen when we are seeing the situation from our own individual perspective rather than seeking to understand the other person’s point of view.

For example:

• Assuming others see, feel and think about the situation exactly as we do; this prevents us from ...