Learn more about communication with this collection
How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
Conversational Blind Spots
They happen when we are seeing the situation from our own individual perspective rather than seeking to understand the other person’s point of view.
For example:
- Assuming others see, feel and think about the situation exactly as we do; this prevents us from trying to understand it from their perspective.
- Failing to realize that fear, trust, and distrust change how we see and interpret reality.
- Being unable to see something from someone else’s point of view if we are fearful or upset about a situation.
- Assuming we remember what others say, we actually remember what we think about what others say.
801
4.94K reads
MORE IDEAS ON THIS
The Conversational Dashboard: 3 Levels of Conversation
- Transactional: people are exchanging information, updates, and facts that help us confirm if we are on the same page. There is not a lot of trust and people are focused on what they need to get from each other to confirm and validate their own perspectives.
- P...
893
7.11K reads
Trust and Distrust in Conversations
When you trust people, you’re more likely to listen to them. When you don’t trust someone, your brain shuts down and it’s harder for you to pay attention.
The amygdala (the emotional center of the brain) is activated when someone doesn’t have faith in another person; t...
792
4.08K reads
"Change brings with it uncertainty, and uncertainty triggers fear. As leaders learn to reduce fear and increase trust within their organizations, they lay the foundation for higher-level conversations, where opportunities for greater innovation, collaboration, and succ...
JUDITH GLASER
726
4.6K reads
The Assumptions We Make About Other People
Trust is a key factor in helping people connect with each other through conversation. We often make snap decisions and assessments about the person we are talking with and this involves identifying whether we think we can trust them.
This can happen within 0.07 ...
769
8.32K reads
"Conversations are ‘rituals’ we embed into our culture and our relationships, and which give us a way to successfully structure our engagements with others… each ritual has a place and each enhances or impedes communication and engagement… Conversational rituals are what we do when we talk."
JUDITH GLASER
700
5.93K reads
Amygdala Hijack
According to scientists, a person’s brain shuts down rational thinking when they’re faced with a perceived threat. This is called an “amygdala hijack.” When this happens, you should be aware that your brain has shut off rational thinking and try some alternative reactions.
809
4.69K reads
Effective And Ineffective Conversations
- Our conversations can be structured in ways that support the development of shared trust and enable success. These conversations are the ones in which individuals respect and care about the other person’s perspective; they lead to co-creating conversations where both people ...
767
5.26K reads
“To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations!”
JUDITH GLASER
835
11.3K reads
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Habit 5: Seek First to Understand, Then to Be Understood
This habit is about listening to others with empathy and understanding before trying to communicate your own point of view.
It's about putting yourself in someone else's shoes and trying to see things from their perspective. When you seek first to understand, you're more li...
Try To See Things From Their Perspective
Look the other person in the eyes, and be genuinely curious about what they have to say and why they are saying it. Make a point to really want to understand the other person better, and try to see things from their perspective.
Emotional Intelligence In Confrontations
- Strong self-awareness and self-management would let you control your initial impulses or any anxiety you might have around a hard conversation.
- A highly developed sense of empathy (part of social awareness) would allow you see the situation from the other person’s point of view.
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