Stay curious and engaged

• Use your eyes – To better understand others, pay attention to body language clues, such as your conversation partner protectively crossing his or her arms.
• Embrace a “beginner’s mind” – Remain open-minded, letting go of any assumptions of your own ...

People love to talk about themselves and their interests. Be an active listener, pay attention, and ask follow-up questions to demonstrate your genuine interest.

• Be patient and let others express themselves

1. They display genuine interest in what their partner is saying. They actively listen, rather than simply waiting for their own turn to speak.
2. They demonstrate attention by looking directly at the speaker.
3. They ask questions and go deeper into topics of oth...