The Five Ws - Deepstash

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How Successful People Write Emails To Get What They Want (That'll Help You Achieve Your Goals)

The Five Ws

  • In an email which has an event or plan, we need to give sufficient and concise information.
  • Answer the five Ws: Who, What, When, Where, and Why, as applicable.
  • This reduces the clutter of back and forth emails, and you respect the time of the recipient.

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Shockingly Unproductive
  • Studies show that employees spend more than five hours per day reading and replying to emailsWhile it may seem like urgent work, email is not the best kind of work.
Facilitate Deep Work

A few smart strategies that can be deployed:

  1. Installing pods for deep work while having common areas for collaborative work.
  2. Wearing headphones that are easily seen to signal that you are not to be disturbed.
  3. Turning your office into a library, following the same culture of quietness where everyone is hushed and respectful.
Email is not Real Work

Real work, by definition, should be rare, valuable and cognitively demanding.

Email does not check any of these boxes, and is, therefore, a pseudo work.

Not Editing Your Work
Not Editing Your Work

Spelling, tone and grammatical mistakes can make you look careless.

  • Don't rely on spell-checkers.
  • Proofread your work.
  • Use a dictionary to look up any words that y...
Delivering Bad News by Email

Written communication channels don't allow you to soften difficult messages with nonverbal cues.

Delivering a message in person makes it easier to pick up on signs that people have misunderstood parts of your message.

Avoiding Difficult Conversations

It's tempting to try to avoid difficult conversations, but this can cause further problems.

  • Preparation is key to handling difficult conversations.
  • Use tools such as the Situation – Behavior – Impact technique to encourage your people to reflect on their behavior.
  • Role-play your conversation first.