Empathy - Deepstash

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How to Be Emotionally Intelligent

Empathy

  • Cognitive and emotional empathy: You can describe things in ways your colleagues can understand because you are aware of different perspectives.
  • Good listening: You pay full attention to the other person and make sure you understand what they are saying.

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Emotional Intelligence( EQ/EI)

Is the measure of an individual’s abilities to recognise and manage their emotions, and the emotions of other people, both individually and in groups.

Benefits of a higher EQ
  • Ease in forming and maintaining interpersonal relationships and in ‘fitting in’ to group situations.
  • A better understanding one's own psychological state, which can include managing stress effectively and being less likely to suffer from depression.
IQ and EQ

There is no correlation between IQ and EQ scores.

IQ has no connection with how people understand and deal with their emotions and the emotions of others (EQ). 

You simply can’t predict emotional intelligence based on how smart someone is.

Empathy
Empathy

Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into anoth...

Empathy in the business world

There are many studies that link empathy to business results. Empathy is correlated with increased sales, performance of the best managers of product development teams, and with enhanced performance in a diverse workforce.

It is predicted that those with a strong right-brain (interpersonal) qualities will have the upperhand in the Conceptual Age.

Reasons why empathy is important

Dr. Daniel Goleman gives three reasons why empathy is so important:

  • The increased use of teams (that could spark different emotions.)
  • The rapid pace of globalization (with cross-cultural communication that could lead to misunderstanding)
  • The growing need to retain talent.

Leaders with empathy do more than sympathize with people - they use their knowledge to improve their companies in skillful and subtle ways.