While communicating with people especially face-to-face, we can divide into 3 parts;
Words : it hold just 7% of what is believed
Tone of Voice ; it accounts for 38%
Body Language ; it carries 55%
90% of impression we often convey has nothing to do with what we actually say.
All communication has 3 essential components;
Intellectual
Emotional
Volitional
Or we can say while communicating we must include;
Thought; something we know
Emotion; something we feel
Action; something we do
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We have to connect it is more important than communication
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