A third of consumers say they experience rude customer service at least once a month, and 58 percent of them tell their friends. This is exactly how word of mouth can work against your company's reputation for the long term. It's very important to be respectful of a customer's mood when trying to...

At a time when it's easy to have a two-way dialogue with your customers, it's important to truly listen. When listening to your customers, take into account what changes your organization should make from this feedback, and then follow through. Your customers are the lifeblood o...

It takes 12 positive service experiences to make up for 1 negative experience. This is how sensitive trust is between a business and its customers. No matter your size, keep your customers in the know when it comes to positive and negatives changes to your products and services that affect them. ...

Being transparent in the digital age is a must. Much like the principles discussed above, transparency is a critical factor in building trust, satisfaction, and love from your customers. What does it mean to be transparent?

• Transparency means that...

Here's what to do to gain trust:

• Heavily research whether changes to your company could alter public perception.
• Be methodical in how you communicate the changes to your product and services.
• Tell your customers when you'v...

Nurturing relationships with your customers is a crucial part of growing a successful business.In this age of automation,caring for your customers has never been more important.

At any moment,an unhappy customer can share their opinion with the masses through social media and the web and ne...