Learn more about marketingandsales with this collection
Effective communication
Persuasion techniques
Closing a sale
2. Don't Come on Too Strong - Respect Your Customers
A third of consumers say they experience rude customer service at least once a month, and 58 percent of them tell their friends. This is exactly how word of mouth can work against your company's reputation for the long term. It's very important to be respectful of a customer's mood when trying to resolve an issue they have with your company.
Keeping your patience is key to giving your customer the time to air out their issue. And, in turn, it creates the opportunity for you to help resolve the issue and make them comfortable.
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MORE IDEAS ON THIS
1. Treat your Customers Right - Genuinely Interact
Happy customers who get their issue resolved tell 4 to 6 people about their experience. So that's a way to significantly influence the word of mouth about your business. Don't act as a nameless or faceless business; genuinely talk with your customers as a person representing the...
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3. Always Listen - Hear What Your Customers are Saying
At a time when it's easy to have a two-way dialogue with your customers, it's important to truly listen. When listening to your customers, take into account what changes your organization should make from this feedback, and then follow through. Your customers are the lifeblood o...
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4. Build Trust - Alert Customers to Large Scale Changes,Good/Bad
It takes 12 positive service experiences to make up for 1 negative experience. This is how sensitive trust is between a business and its customers. No matter your size, keep your customers in the know when it comes to positive and negatives changes to your products and services that affect them. ...
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5. Be Transparent - Honesty is Crucial When it comes to Mistakes
Being transparent in the digital age is a must. Much like the principles discussed above, transparency is a critical factor in building trust, satisfaction, and love from your customers. What does it mean to be transparent?
- Transparency means that...
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Gain Trust
Here's what to do to gain trust:
- Heavily research whether changes to your company could alter public perception.
- Be methodical in how you communicate the changes to your product and services.
- Tell your customers when you'v...
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Intro...
Nurturing relationships with your customers is a crucial part of growing a successful business.In this age of automation,caring for your customers has never been more important.
At any moment,an unhappy customer can share their opinion with the masses through social media and the web and ne...
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CURATED FROM
CURATED BY
I like to motivate and give advice to others. I want that everyone should be successful in their career with their skills and passion...
Making a business is not that tough, but standing out from the competition becomes difficult when customers does not fall into your business. This all idea is about how can customer fall in love with your business...
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