Engaging your customers in a question-and-answer session can connect them ‘live’ with your customer care.
You can show them ‘in person’ exactly how your product can resolve their problems. When you add the possibility of sharing your screen with them, you can reveal any hidden function of your service.
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Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
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The natural thing that happens when we experience something is to share it with others. It is exactly the same with customers. Deliver an excellent service to a customer and they would rave about it to others, treat them badly and they won’t hesitate to spread the news.
The questio...
Make an initial impression when conducting the perfect interview. You can start this by getting acquainted first, and then you can make small talk with your customers for a while and then continue with a question and answer session. When you can successfully create a comfortable atmosphere, they ...
Check in with your audience to make sure that they "got" what you intended to give:
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