Learn more about leadershipandmanagement with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Invent and wander
One survey question such as "What else can we do?" can cause employees to pursue a new idea.
This approach can be particularly effective in younger companies which often attract more entrepreneurially-minded employees.
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94 reads
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Retaining employees
The biggest issue facing employers today is finding and keeping top talent. This is particularly true for startups and high-growth tech companies.
Employers need a head’s up as to why employees may be on the job hunt. However, a single annual performance review or satisfaction survey will n...
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126 reads
Regular employee feedback is crucial
Research shows quality feedback is a key indicator of employee satisfaction and ultimately retention.
However, practices like 360-degree feedback and annual reviews are dated, cumbersome and often inefficient because they address employee successes and challenges out of con...
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92 reads
Measuring culture and other intangibles
Relying on technology for regular, automated feedback is invaluable.
- Regular surveys provide valuable insight into employees' mindsets, which is different to the performance review in which employees hear how they may fall short.
- Weekly stats can show managers ...
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85 reads
Translating feedback into action
When the survey is complete, employees immediately receive a snapshot that indicates where they are thriving and where they are less than satisfied.
The manager can use the anonymous survey outputs to drive formal and informal conversations with their team members and fellow managers.
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Responsible AI and the employee experience
Organizations must recognize the drawbacks that some algorithms bring into the screening and hiring process as a result of the way they are trained, which can have a direct impact on outcomes such as diversity and inclusion.
- When it comes to reskilling and retaining employees, AI can ...
Welcome to the company, figure it out
- Before the pandemic, many companies got away with a simple "this is where the kitchen is, now sit here beside this more senior person and learn" approach to onboarding a new employee.
- When there are no specific resources for onboarding, employees
"Whether Or Not?" vs "What Else?"
"Should we build this feature?" is a question product people ask themselves a lot. It's a mistake.
- Instead, develop a "compare and contrast" mindset. Ask instead "which of these customer needs is more important?".
- Instead of falling in love with you...
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