Your most powerful tool in any verbal communication is your voice.
There are essentially 3 voice tones available to negotiators:
• The late-night FM DJ voice: Inflect your voice downward, keeping it calm and slow, to create an aura of authority.
• The positive/playful voice: It’s the voice of an easygoing, good-natured person.
• The direct or assertive voice: Used rarely. Will cause problems and create pushback.
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Your most powerful tool in any verbal communication is your voice.
There are essentially 3 voice tones available to negotiators:
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