The gap between how folks intend to treat people of color and what is actually happening

Many organizations have tried to address workplace microaggression but have missed the mark.

For example, black women continue to experience the highest rates of disrespect despite 80% of white men and women identifying as allies to people of colour at work.

To make more progress toward racial equity, leaders need to understand how demeaning remarks affect black employees’ workplace behaviour and emotions in real-time.