Lesson 4: SYSTEMS and Strategy

SYSTEMS?

• Systems are one of the most important aspects of your business.
• Systems are a series of specific and explained processes showing how to carry out a task in detail

WHY ?

Systems are important for:

• Creating consistency
• Increasing your business's value
• Improving quality of work
• Increasing efficiency

RULES

1. Always give consistent value to your customers and partners
2. The system should be able to be operated by low skilled workers
3. Order is required in all aspects
4. Document using an Operations manual
5. Provide predicable service to customers
6. Use colour schemes specific to your business