Ask: Am I missing something?
It may be hard to pinpoint the conversational goals if the speaker does not know what they are hoping to achieve. We should consider whether the conversation seems to be productive and what we may be missing.
Taking a moment before an auto reply may help to reveal a subtler, important opportunity.
Child: “I am not going to school today. I have no friends.”
Parent: “That’s a tough feeling to have. Do you feel like talking about it?”
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