Explaining complexity can overcome arogance
The first barrier to changing someone’s view is arrogance. If you call out their ignorance directly, they may get defensive. A better approach is to let them recognize the gaps in their own understanding.
Trying to explain something complex can be a humbling experience—even for someone like Steve Jobs:
Jobs tried to tell his team how to make the iPhone glass. He did not know what he was talking about. “Let me teach you some science, and then we can have a great conversation.” the enginerr said Jobs agreed, and agreed to the expert position.
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Recognizing The Gaps In Out Understanding
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