If someone is rude to you, immediately pause. Don’t be offensive or rude back. Use ASSA-Alert, State, Sell, and Agree.
Ask if they realize how hurtful or offensive their behaviour is, and help them understand why it was inappropriate. This helps people see that you are being reasonable while also clearly showing them the consequences of their rude behaviour will be.
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Researchers have found that just like the common cold, common negative behaviours can spread easily and have significant consequences.
It can be helpful to remember that when someone is being rude to you, it says more about them than you.
Rudeness is everywhere-maybe a stranger cut you off in traffic, a coworker shut the door in your face, or a loved one snapped at you for "not cleaning up after yourself" when you had left the knife on the edge of the sink on purpose in case you wanted to make another sandwich later
If you feel like someone is underestimating you, be kind and direct.
Address the person and ask for the opportunity to show your capability.
Example: "I'm so excited to be entrusted with this responsibility and put my expertise into spearheading this project."
The person acting rudely may not understand the culture or "The way we do things around here" and not realize they are being rude.
Give people the benefit of the doubt. Instead of getting upset with someone for cutting you off in line or communicating poorly at work, try saying:
Rudeness is something you encounter often, and if you’re not careful, you’ll “catch” the rudeness and start being rude to others around you. Dealing with rude people can be stressful, but it’s important for maintaining your well-being.
Everyone has an off day from time to time. Be quick to...
If the person being rude to you is a loved one or a colleague, you may want to wait to address their behaviour in private.
When you talk with them, instead of telling them that they were being rude, try to help them understand how their actions made you feel.
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Being clear without being rude is an art, and one cannot beat around the bush in an email with an ambiguous response. Asking a question creates the next step in the process, and is crucial.
That being said, one also needs to give the recipient an ‘out’ option
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