Being A Great Listener
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Beyond the spoken words, the tone of voice, body language, and what isn’t said also convey valuable information.
But most people overrate their listening skills.
Highly successful leaders sometimes struggle to communicate with people that they know well. This error is not prevalent while talking to strangers, and is called the Closeness-Communication Bias, and is due to an illusion of insight while communicating with friends or close colleagues.
There are certain strategies that leaders and managers can apply to improve their communication effectiveness.
...comes with a relentless focus on experience and not being satisfied by “just getting it out.” You must take time to create a complete experience by taking your innovative idea and ruthlessly concentrating on how to reduce it to its essence.
It’s not just about the cool new feature. It’s more about how you can simplify it to a compelling solution.
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