"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity." Rating: 9/10 Related: Read more on Amazon Get the full index of lessons here How to Win Friends and Influence People by Dale Carnegie is a self-help classic that reads as a life manual.
One the best pieces of advice my mentor gave me many years ago was, "When you are in conflict with someone, don't push back." As a young professional, I was shocked and more than a little frustrated. What did that mean? What if I can't defend myself when someone says something wrong about me?
Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.
How can we develop transformational leadership? What are the skills our team needs to learn? I've been asked these questions a lot recently. The 21st century is both challenging and uncertain - business leaders know they need to upgrade their teams' abilities. But where to focus?
Learning a second language gives you a skill, a learned ability. A meta-skill, on the other hand, is your ability to learn new languages. Developing that meta-skill, makes it easier to learn a third or a fourth tongue.