Consequently, to be wrong less when thinking about people, you must find ways to increase your empathy, opening up a deeper understanding of what other people are really thinking.
In any conflict between two people, there are two sides to the story. Then there is the third story, the story that a third, impartial observer would recount.
Forcing yourself to think as an impartial observer can help you in any conflict situation, including difficult business negotiations and personal disagreements.
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