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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
This mediation process works between groups as well as individuals.
“We don't get harmony when everybody sings the same note. Only notes that are different can harmonize. The same is true with people.”
-Steve Goodier
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MORE IDEAS ON THIS
“Conflict can and should be handled constructively; when it is, relationships benefit. Conflict avoidance is *not* the hallmark of a good relationship. On the contrary, it is a symptom of serious problems and of poor communication.”
-Harriet B. Braiker
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After getting each party’s viewpoint, the next step is to get them to identify how the situation could be changed. Again, question the parties to solicit their ideas: “How can you make things better between you?” As mediator, you have to be an active listener, aware of every verbal nuance, as wel...
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You are listening for the most acceptable course of action. Point out the merits of various ideas, not only from each other’s perspective, but in terms of the benefits to the organization. For instance, you might suggest the need for greater cooperation and collaboration to effectively address te...
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The mediator needs to get the two parties to shake hands and accept one of the alternatives identified in Step 4. The goal is to reach a negotiated agreement. Some mediators go as far as to write up a contract in which actions and time frames are specified. However, it might be sufficient to meet...
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The definition of conflict resolution is to resolve an issue or problem between two or more people, but is there a correct way to handle conflict? What are the effects of poor conflict management? Disagreements in the workplace are inevitable, as employees have different personalities, goals, and...
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The more information you have about the cause of the problem, the more easily you can help to resolve it. As a manager or supervisor, you need to give both parties the chance to share their side of the story. It will give you a better understanding of the situation, as well as demonstrate your im...
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Often, it is not the situation but the point of view of the situation that causes anger to fester and ultimately leads to a shouting match or other visible and disruptive result. The source of the conflict might be a minor issue that occurred months before, but the level of stress has grown to th...
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IDEAS CURATED BY
Collaborative effort equals enhanced quality of life and work.
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Other curated ideas on this topic:
The double standard is a principle or policy that is applied in a different way to similar things, with no legitimate explanation. Thus, a double standard happens when two or more individuals or groups, are handled differently, when they should be handled the same way.
Research around curiosity found that children at age 5 scored 98% on a creativity test. When the same children took the test at age 10, only 30% scored well on the test. By age 15, only 12% of the same children did well. Less than 2% of adults are defined as creative based on their answer to this...
When we hear different perspectives, stories and experiences, we temporarily get out of our ‘mental model’ and become humbled, as we realize that our worldview was just a tiny fraction of all the other views.
People have different, varied motivations and can make decisions that may look cr...
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