Spending More To Delight The Customer - Deepstash
Spending More To Delight The Customer

Spending More To Delight The Customer

Despite Amazon's assurances that their books would be delivered via first-class mail, each book was delivered by priority mail. The corporation paid a higher price for this, but buyers were happy when their books arrived considerably sooner than expected. Every decision Amazon takes today is still driven by an obsession with customer experience.

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matclar

Diplomatic Services operational officer

A few great ideas and innovations from Amazon.

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