When giving feedback, it's a mistake to start by saying something good, followed by the criticism, and then wrap it up with some kind words. Most people would rather just get the bad news out of the way.

We can fall prey to manipulation through negativity bias. The media, politics and advertising are continually scaring us to get our attention.

Do not do unto others what you do not want to be done unto you.

Journalists are more eager to focus on the bad news since it affects everyone - we're all afraid of dying or being hurt.

• We get upset when someone doesn't fulfill a promise. However, if they do more than promised, we're not grateful enough for it.
• People learn more and faster from punishment and reward. If you have to pick one, negative feedback stimulates learning faster than positive feedback.

We have the tendency to give more weight in our minds to things that go wrong than to things that go right—so much so that just one negative event can hijack our minds in ways that can be detrimental to our work, relationships, health, and happiness.