One is better than the other in most situations.
Thought they were the same? You're not alone (an empathetic reaction) and sorry if this is jarring information for you (a sympathetic reaction). But the two emotions are totally different.
They feel different, when a person has empathy, they resonate with how the other person feels as a fellow and equal human being. Sympathy is pity. When someone pities someone else, they are looking down on that person.
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