Learn more about communication with this collection
How to make rational decisions
The role of biases in decision-making
The impact of social norms on decision-making
Most of us are willing to talk to a stranger. Few are eager to make the first move.
If the person seems open to a conversation and is not busy, start by saying hello or opening with a compliment. After that, you can keep the conversation flowing by offering an observation or insight and follow it up with a question.
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Our own fears keep us from confronting others. We fear that we'll lose something, hurt someone we care about, or that it will accomplish nothing.
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Emotional intelligence (or E.I.) is your ability to be aware of your own emotions, to recognize emotions in others and use that information to guide your behavior.
When you develop your own E.I., you can understand and improve your social interactions.
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The most important aspect of developing a new friendship is to show up.
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Group conversations are loud and can seem chaotic. Don't get frustrated. Go with the flow of the conversation and look for opportunities to jump in.
When you say something, speak loudly and with confidence. Keep your stories short or frame a complaint as a story.
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Tuning your acquaintance into a friend is a challenge if you don't plan it well.
To break the ice with a stranger or an acquaintance, comment on your shared situation. For example, commenting on the conference talk you've both just listened to, or the traffic or weather. You can also try giving a compliment, or ask the other person something about themselves....
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