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Emotional intelligence (or E.I.) is your ability to be aware of your own emotions, to recognize emotions in others and use that information to guide your behavior.
When you develop your own E.I., you can understand and improve your social interactions.
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Our own fears keep us from confronting others. We fear that we'll lose something, hurt someone we care about, or that it will accomplish nothing.
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Group conversations are loud and can seem chaotic. Don't get frustrated. Go with the flow of the conversation and look for opportunities to jump in.
When you say something, speak loudly and with confidence. Keep your stories short or frame a complaint as a story.
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The most important aspect of developing a new friendship is to show up.
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Most of us are willing to talk to a stranger. Few are eager to make the first move.
If the person seems open to a conversation and is not busy, start by saying hello or opening with a compliment. After that, you can keep the conversation flowing by offering an observation or insight and follow it up with a question.
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It is the ability to manage our own emotions and react to the emotions of others.
People who exhibit emotional intelligence have the less obvious skills necessary to get ahead in life,...
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The Non-violent communication (NVC) process begins with neutral observation.
In conversations, this is most easily done by recapping what someone has said, without emotional input.
For NVC, talk feelings, not issues.
The hard part in nailing this step is expressing only your own emotional turmoil, rather than translating your emotions into blame.
Describing feelings of concern, fear, heartbreak, rage, dismay, or confusion are useful.
In a heated conversation, returning to identifying needs can remove roadblocks.