The Third Task: The Fixer - Deepstash
Hiring the Best in Class

Learn more about leadershipandmanagement with this collection

Conducting effective interviews

Identifying the right candidates for the job

Creating a positive candidate experience

Hiring the Best in Class

Discover 47 similar ideas in

It takes just

7 mins to read

The Third Task: The Fixer

The Third Task: The Fixer

Another critical task is to identify any major constraints on the mediation. Here the fixer makes an assessment with the goal of pushing restrictive situations toward new possibilities. Are there external constraints like bad timing (a pressing deadline makes it impossible to think), lack of privacy, restrictive HR procedures, or others that are keeping the parties from working things out?

If so, look at what you can do to lessen those constraints; ideally, you do this before bringing the disputants together.

10

19 reads

MORE IDEAS ON THIS

The Tough Part: Counselling

The Tough Part: Counselling

Now for the tough part — to carefully surface unexpressed concerns or hidden agendas. This is where the counselor's role comes in. It’s best to speak privately with each party to unearth those covert issues. The counsellor is a neutral coach who makes all parties feel safe, heard, and understood....

10

16 reads

What A Referee Does

What A Referee Does

The referee carefully evaluates the fairness and viability of both sides’ proposals.

The problem may also require facilitating compromise and trade-offs or finding ways to expand the pie to move the parties out of a win-lose mentality. There may be more common ground than you think.

10

16 reads

The Second Task Of A Mediator: Being A Referee

The Second Task Of A Mediator: Being A Referee

The next task for the mediator is to assess whether the dispute is primarily a win-lose competition. If so, you need to be prepared to support firm and fair negotiations between them. The referee models how to effectively bargain and horse trade and efficiently settles outcomes. The referee also ...

10

22 reads

What The Fixer Does

What The Fixer Does

The fixer can address tight constraints by calling them out and if necessary, discussing and solving them with the involved parties to make the necessary accommodations. This can trigger a more cooperative dynamic. The fixer can also leverage certain constraints to begin to lower the aspirations ...

10

16 reads

2. Competitive Relationships

2. Competitive Relationships

Conflicts that occur between people or groups who are solely competing against one another, especially over coveted resources, are also prone to fail in mediation.

For example, perhaps those two department heads are fighting over sparse funding allocations or even the attention and recogni...

10

51 reads

Avoiding The Four Tripwires

Avoiding The Four Tripwires

The standard mediator’s role is ideally to open dialogue and then disappear, allowing the parties to reach their own resolutions. Once the mediation is underway, you want to offer a relational, non-judgmental approach by asking questions, reflecting on the answers, and reframing what’s being said...

10

39 reads

4. Unspoken Issues and Hidden Agendas

4. Unspoken Issues and Hidden Agendas

Problems can’t be resolved in open dialogue if important issues are kept hidden. For example, perhaps there are tensions around gender equity in the office, and the department heads in this scenario are of different genders. Mediations that involve issues that organizations aren’t talking openly ...

10

50 reads

The First Task: Be A Medic

The First Task: Be A Medic

A mediator’s first task is to gauge and control the intensity of a conflict. For those highly volatile ones, it’s important to play the role of medic by triaging the conflict to reduce its intensity. A mediator in medic mode is active — they remain highly present throughout the process and enforc...

10

28 reads

Four Reasons Mediation Fail: 1. High Intensity

Four Reasons Mediation Fail: 1. High Intensity

The higher the intensity of a conflict, the more likely it is for mediation to collapse because the odds of one of the disputants storming out or freaking out and further damaging the relationship goes up. In our scenario above, the fact that the project is high stakes and the department heads ha...

10

67 reads

3. Limiting conditions

3. Limiting conditions

Efforts that are greatly constrained by time, law, norms, or other factors are also prone to flop. To suggest that two employees can work out their issues in a single, two-hour meeting might be wrong.

Working things out takes as long as it takes, and mediation doesn’t always respond to the...

10

41 reads

What A Counsellor Does

What A Counsellor Does

The counsellor’s tools are listening, coaching, questioning, clarifying, and probing the history of the dispute, all while taking their time.

This approach often gets frustrated parties to open up about sensitive issues like workplace inequity, such as concerns about wages, access to promo...

10

16 reads

The Tools Of The Medic

The Tools Of The Medic

The medic’s best tools are controlling the process, managing emotions, and providing a structure that finally lets the parties involved hash it out, in a reasonable amount of time. Simultaneously, it’s up to the medic to model a positive example of self-composure and self-expression, and to reass...

11

26 reads

The Mediator

The Mediator

Many managers are aware of the upsides of mediating conflict between employees. But mediation can break down, and the authors’ research explains four reasons why that may happen. Being aware of these potential tripwires allows managers to watch out for them and devise strategies to navigate each....

10

67 reads

CURATED FROM

CURATED BY

georgeb

There is no treasure like knowledge.

stash-superman-illustration

Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas

Anywhere

Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.

Join

2 Million Stashers

4.8

5,740 Reviews

App Store

4.7

72,690 Reviews

Google Play

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

samz905

Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates