When someone makes a mistake and the goal is clear, provide a redirect as soon as possible. First, confirm the facts and review the mistake together. Be specific. Explain how you feel about the mistake and how it impacts results. Then, pause and be quiet for a moment to allow the person to reflect. Finally, let the person know that they’re better than their mistake and that you think they are a good person. Remind them that you have trust and confidence in them and want to support their success. Then, move on together.

With one-minute redirects, don’t attack the person. You want to get rid of the bad behavior, but keep the good person. The goal is not to tear people down. You want to build them up. To do this, avoid attacking someone’s self-concept. When our self-concepts are under attack, we become emotional and defensive. Behavior and worth are not the same things. We are not our behavior. We are the person managing our behavior.

There are three secrets to one-minute management:1. One-minute goals : Goals create clarity about what is most important.2. One-minute praisings :Praisings build confidence.3. One-minute redirects Redirects address mistakes.

The one-minute manager's three secrets

It takes substantial time to manage people, but it only takes a minute to refocus them on goals and provide actionable feedback on how they’re doing. These concepts represent only 20 percent of management activities, but they help us achieve 80 percent of results.Goals provide direction and focus.Praisings and redirects are all about providing people with actionable feedback to help them accomplish goals sooner. By combining all three, you create clarity on what’s important, build confidence, and improve behavior on your way to achieving results.

One-minute 

In most organizations when you ask someone what they do and then ask their manager the same question, you often get two different answers. This means some people don't know what their job is. In these situations, it's difficult to drive accountability. It's impossible to be a good manager without being on the same page with your team members about what high performance looks like.

1. One-minute goals

﻿﻿Applying the Pareto principle, or 80/20 rule, 80 percent of your results will come from 20 percent of your effort. So, you want to set goals related to the key areas of your responsibilities that represent the 20 percent. This usually results in three to five goals. If an unexpected project or priority arises, you'll set a new one-minute goal to account for it. One-minute managers regularly encourage their people to review what they're doing to see if it matches their goals.

When you give a one-minute praising, you spend the first 30 seconds letting the person know the specific thing they did right along with how good you feel about it and why. You then pause for a moment to allow the person to feel good about what they've done. Then, you spend the next 25 seconds, encouraging them to do more of the same and reminding them that you have confidence in them to succeed.

When someone makes a mistake, first make sure their goals are clear. If the goals are unclear, take responsibility and create clarity. Ensuring your team members have clear targets is your job as the manager.

One-minute managers do not shy away from negative feedback. When a team member makes a significant mistake, they provide a one-minute redirect as soon as possible. When you address things early and often, it allows you to deal with one poor behavior at a time. This makes the person more likely to internalize and act on the feedback. Redirects allow you to deliver feedback in small doses instead of waiting until your frustration builds from multiple, repetitive mistakes.

With one-minute goals, managers make it clear what their peoples' individual responsibilities are and what they are being held accountable for.One-minute managers don't set goals for their people. They help their people to develop their own goals

One-minute redirects are about helping people manage themselves so they can succeed when you are not around. Making a mistake is not a problem, but failing to learn from one is. Redirects help people learn by showing them what they need to do differently.

3. One-minute redirects

One-minute managers try to catch their team members doing something right. And when they do, they provide a one-minute praising as soon as possible. The most important thing to do to help an employee succeed is to catch them doing something approximately right in the beginning so they’re motivated to eventually learn to do it entirely right. Don’t wait until people do something exactly right to provide praise.

2. One-minute praisings

Details a simple, yet effective management system based on three fundamental strategies for earning raises, promotions, and power in business

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The blockbuster #1 national bestselling phenomenon is back... not that it ever really went away. An easily-read story which quickly demonstrates three very practical management techniques, it also includes information on several studies in medicine and in the behavioral sciences, which help readers understand why these apparently simple methods work so well with so many people. The book is brief, the language is simple, and best of all...it works.

Kenneth H. Blanchard is an accomplished writer whose work has resonated with readers around the world. Kenneth H. Blanchard has published several books that explore a range of topics, from fiction to nonfiction, and has received critical acclaim for the ability to weave compelling narratives. Kenneth H. Blanchard's writing style is known for its depth and authenticity, and has earned quite a loyal following of readers.

Kenneth H. Blanchard

Spencer Johnson, M.D. left behind a medical career to write short books about life. The most famous was “Who Moved My Cheese?" published in 1998. The book became a publishing phenomenon and a workplace manual. Over 50 million copies of Spencer Johnson’s books are in use worldwide in 47 languages.Dr. Johnson's education included a psychology degree from the University of Southern California, a M.D. from the Royal College of Surgeons and medical clerkships at Harvard Medical School and the Mayo Clinic.

The one-minute manager's three secrets

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