When someone makes a mistake and the goal is clear, provide a redirect as soon as possible. First, confirm the facts and review the mistake together. Be specific. Explain how you feel about the mistake and how it impacts results. Then, pause and be quiet for a moment to allow the person to reflect. Finally, let the person know that they’re better than their mistake and that you think they are a good person. Remind them that you have trust and confidence in them and want to support their success. Then, move on together.
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