Leadership Words

Regardless of how well you are prepared for a situation, there will always be people who will frustrate or anger you.

When those situations arise, first ask yourself, on a scale of 1 to 10, how important the issue is at the moment. With anything less than a 6, take a brea...

Leadership is knowing how to get the most out of a team, identifying the right set of goals to complete and setting direction. In business this is also known as “vision” as it’s more about knowing what is important then how to achieve it.

Good leadership assembles a competent team wh...

A CS Ops leader not only establishes team structure but also helps create a tier system for existing customers with a CS leader. 

• The CS team structure has a lasting impact on your customer base. Sometimes, CSMs do not possess the skills or personality traits to be assigned to a partic...