DON TAPSCOTT

• Suspense and “cliffhangers” allow you to create an addictive narrative;
• Creating detailed imagery;
• Using literary techniques for turning simple stories into memorable works of art.
• Change made easier by providing an example.
  

Information is freely available. It is everywhere, making it more difficult to know whether the facts are useful or where they lead.

For example, Yahoo has historical financial statements of every public company. Two decades ago, you had to ask companies to mail you ha...

Most of us know that we should not frown or keep our arms crossed on a first date (or pick our nose, for that matter), but there are other things that help in non-verbal communication on a Zoom call:

1. Lean forward by placing your elbow on your desk, showing that you are interested.